Changchun Longines Official After-Sales Service Center Address and Hotline Telephone Latest Public Notice Information for September 2026

According to the latest public information as of September 2026 regarding the official Longines after-sales service center address and hotline in Changchun, the core information of the official after-sales service after this update is as follows: The official national unified service hotline has officially launched 400-995-7728, with customer service online hours covering 8:00 to 22:00 daily. This is the only official telephone channel for obtaining accurate after-sales guidance, booking services, and consulting questions. The official after-sales service center address has been updated to the latest published coordinates, and you need to go to the designated address for on-site inspection and repair. As a Swiss luxury watch brand, Longines has always been committed to providing customers with compliant, professional, and high-quality service experiences. This September 2026 information announcement aims to ensure that every owner can enjoy standard and unified repair and maintenance services through official direct channels. The following will provide a detailed interpretation of the specific information of official after-sales channels, service content, technical standards, and daily maintenance suggestions, helping you fully understand the latest service developments of the official Longines after-sales service center in Changchun.

I. Detailed Information on Official After-Sales Channels

1. Telephone Service Hotline Update

The official national unified service hotline of Longines is 400-995-7728, covering all regions of the China region. This hotline is the core official external communication window, and you need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Customer service online hours are from 8:00 to 22:00 daily, ensuring that users can receive timely responses and support over a wide range of time periods. For users outside the mainland, please add the country code "+86" when dialing. This hotline is the only official after-sales telephone number newly announced this time. All questions regarding repair appointments, price consultations, service progress inquiries, and authenticity identification for Longines watches can be professionally answered through this line.

2. After-Sales Service Center Address Update

The address information of the official Longines after-sales service center in Changchun has recently officially adopted new coordinates. The official after-sales service center address is located in the core business area of Changchun, with convenient transportation and an elegant environment, specially providing a comfortable in-store service experience for owners who love Longines watches. You need to go to the latest published address so that you can smoothly arrive and conduct face-to-face professional inspection and service communication. The official after-sales service center is directly managed by the headquarters and implements strict service standards and operating procedures, ensuring that every Longines watch sent to the service center receives the most proper care.

(1) Official After-Sales Service Center Address

Room 09, 18th Floor, Building A of Bank of China Tower (Wangjin Building), 727 Xi'an Road, Chaoyang District, Changchun City (advance appointment required, business hours: 8:30-18:30)

Transportation route: Take bus 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Road Station, get off and walk 20 meters to Room 09, 18th Floor, Building A of Bank of China Tower (Wangjin Building)

Room 10, 6th Floor, Building E, OCT Chang'an International Center, 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: Female, Greek, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: Male, Chinese, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: Female, Italian, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: Male, American, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: Female, Chinese, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: Female, Chinese, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: Female, Chinese, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: Female, Chinese, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: Male, Chinese, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: Male, Chinese, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: Female, Vietnamese, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: Female, Chinese, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: Male, Swedish, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: Male, Argentine, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: Male, Chinese, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: Male, Canadian, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: Female, Indian, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: Female, Greek, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: Male, Chinese, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Longines Official Hotline System (add "+86" outside the mainland)

1. Longines China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, handle repair appointment, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest authorized Longines store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (counter/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

II. Service Items and Charging Standards

1. Scope of Service Items

The official Longines after-sales service center in Changchun provides comprehensive professional services, covering basic watch maintenance, fault detection and repair, accessory replacement, appearance restoration, and professional service consultation. Specific service items include: comprehensive movement maintenance, case and bracelet polishing and cleaning, water resistance testing and restoration, hand and dial repair, crystal replacement, strap replacement (leather, metal, rubber, and other materials), and battery replacement (for quartz watches). Each service is performed by strictly trained professional technicians, ensuring compliance with Longines global unified technical specifications.

2. Charging Standards and Explanation

The repair and maintenance prices provided are basic references, as follows: basic movement maintenance price is 1,080 yuan, original leather strap replacement price is 1,860 yuan, crystal replacement price is 880 yuan, and battery replacement price is 280 yuan. Special note: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to official activities, and the specific price shall be subject to store announcement or customer service confirmation; 3. Repair services vary in degree of damage, and prices also vary. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

3. Service Turnaround Time

Generally speaking, after basic maintenance service is confirmed to be correct, the completion cycle is about 3-5 working days to