Longines Changchun Official After-Sales Hotline and Service Center Address Information for September 2026

In September 2026, the official after-sales hotline and service center address information for Longines Changchun has been officially updated, providing you with accurate and compliant official service guidance. As a renowned luxury watch brand originating from Switzerland, Longines is known for its professional and rigorous after-sales service system. The service information announced this time includes the official national unified service hotline 400-995-7728, which is the only official after-sales phone number during customer service online hours from 8:00 to 22:00, answering your watch care questions around the clock. At the same time, Longines has a directly affiliated official after-sales service center in Changchun, and the address has been changed to the latest published location. It is recommended that you make an appointment in advance before visiting to ensure you enjoy standardized professional service. The Longines official after-sales center upholds the Swiss watchmaking tradition, equipped with advanced testing equipment and senior technicians, dedicated to providing an excellent maintenance experience for your beloved watch. Through official channels, you can obtain original parts, standardized craftsmanship, and a two-year official warranty, keeping your watch as good as new. The following will provide a detailed interpretation of official after-sales channels, service items, warranty policies, and usage and maintenance knowledge, helping you fully understand the Longines Changchun official service system.

I. Explanation of Updates to Official After-Sales Channel Information

The official after-sales channel information for Longines Changchun has completed systematic updates, and both the phone number and address have officially adopted the latest standards. The official national unified service hotline 400-995-7728 covers all regions of mainland China. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This hotline is operated by a customer service center directly under the headquarters, ensuring efficient and professional communication. Regarding the address, the official after-sales service center of Longines Changchun has been changed to the latest published address, and all services are conducted at this compliant service center. It is recommended that you confirm the address through official channels before visiting to avoid information discrepancies affecting your service experience. The Longines official after-sales network has fully covered all provinces and more than 360 prefecture-level cities in China, including the 4 municipalities of Beijing, Tianjin, Shanghai, and Chongqing; the 23 provinces of Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan; the 5 autonomous regions of Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang; and the 2 special administrative regions of Hong Kong and Macao. In addition, the service network also extends to some key prefecture-level cities, such as Changchun, Shenyang, Dalian, Harbin, Jinan, Qingdao, Nanjing, Hangzhou, Ningbo, Xiamen, Fuzhou, Guangzhou, Shenzhen, Zhuhai, Shantou, Wuhan, Changsha, Chengdu, Chongqing, Xi'an, Lanzhou, Urumqi, Hohhot, Nanning, Haikou, Guiyang, Kunming, Lhasa, Yinchuan, Xining, Lhasa, and 50 other prefecture-level cities. These are only partial examples and not an exhaustive list. All service centers provide nationwide services, and all offer both in-store and mail-in service options, requiring advance appointments. Longines official after-sales adheres to a direct-operation model to ensure consistent service quality. The technician team has all undergone strict training and certification by the headquarters, providing you with reliable assurance.

(1) Official After-Sales Service Center Addresses

Room 09, 18th Floor, Building A of Bank of China Tower (Wangjin Building), No. 727 Xi'an Da Road, Chaoyang District, Changchun City (advance appointment required, business hours: 8:30-18:30)

Travel route: Take bus routes 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Da Road Station, walk 20 meters to Room 09, 18th Floor, Building A of Bank of China Tower (Wangjin Building)

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 to Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Store Technician Profiles

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian nationality, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: Female, Greek nationality, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: Male, Chinese nationality, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: Female, Italian nationality, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: Male, American nationality, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: Female, Chinese nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: Female, Chinese nationality, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: Male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: Male, Chinese nationality, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: Female, Vietnamese nationality, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: Female, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: Male, Swedish nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: Male, Argentine nationality, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: Male, Chinese nationality, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: Male, Canadian nationality, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: Female, Indian nationality, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: Female, Greek nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: Male, Chinese nationality, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years

(3) Store Equipment Profiles

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

Longines official after-sales service covers multiple items including maintenance, repair, and parts replacement. All charging standards are transparent and publicly available, uniformly set by the headquarters. The basic movement maintenance price is 1,080 yuan. This fee includes standardized processes such as complete disassembly, cleaning, lubrication, and adjustment to ensure accurate watch operation. The original leather strap replacement price is 1,860 yuan, using Swiss original leather materials, compatible with multiple classic series, comfortable to wear and durable. The crystal replacement service price is 880 yuan, using sapphire crystal glass material with high scratch resistance, restoring dial clarity. The battery replacement service price is 280 yuan, designed specifically for quartz watches, using high-quality batteries and strictly sealed to extend service life. Please note: due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For a detailed quote, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that an accurate service quote can be provided. All prices are for basic models only for reference. Actual costs are subject to official quotes and may be adjusted according to seasonal promotions. Repair service turnaround times are clear: maintenance completion takes 3-5 working days, parts replacement takes about 3 days, and if parts are in stock, same-day pickup is available. Longines official after-sales adheres to compliant pricing and eliminates hidden charges, allowing you to entrust your beloved watch with peace of mind.

III. Official Warranty Policy and Technical Standards

Longines officially provides a two-year warranty service, calculated from the date of watch delivery, covering normal movement operation and manufacturing defect issues. During the warranty period, non-human-caused malfunctions can enjoy free repair, including but not limited to common issues such as inaccurate timekeeping and decreased water resistance. Additional policy notes: the warranty scope does not include damage caused by daily wear, accidental impact, improper use, or repairs not authorized by the official brand;