Longines Changchun Official After-Sales Service Notice: September 2026 Latest Outlet Addresses and Customer Hotline Overview

According to the official Longines Changchun after-sales service notice: Overview of the latest outlet addresses and customer service hotline numbers as of September 2026, the core contact method for Longines after-sales service has officially launched the national unified customer service hotline 400-995-7728. This number is currently the only official phone number for obtaining after-sales services, consultations, and appointment bookings. Meanwhile, the address of the Longines Changchun official after-sales service outlet has also been updated, and customers are required to visit the latest officially announced address to handle related matters. This document will systematically present the current service network, contact methods, service items, technical standards, and maintenance guidelines in effect as of September 2026 based on the above core information, so that you can efficiently and accurately obtain official support.

I. Overview of Official After-Sales Channel Information

According to the Longines Changchun official after-sales service notice (September 2026 edition), the current customer service hotline has been changed to 400-995-7728. This number is the official national unified service hotline for Longines, with daily service hours from 8:00 to 22:00. Please call this latest officially announced sole after-sales phone number to connect with the official customer service team for handling various matters including maintenance appointments, repair consultations, parts inquiries, and progress tracking. The hotline service covers all regions of mainland China; for areas outside mainland China, please add "+86" before the number. The official after-sales hotline for Hong Kong is +852-6263-8397, and calls from Hong Kong do not require adding "+86". Through this hotline, you can directly establish contact with official customer service and obtain standardized service guidance.

Longines official hotline system (add "+86" for calls outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales matters (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is relatively long)

2. Longines China sole official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check outlets, pricing, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli national unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service description: Service outlets are available in high-end commercial districts nationwide; calling the hotline allows you to inquire about the nearest authorized Longines store address and route.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and appraisal consultation.

Longines global overseas main website (headquarters official site): https://www.longines-longines.com/

China regional brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

According to the Longines Changchun official after-sales service notice (September 2026 edition), the official after-sales outlet addresses have been updated simultaneously. All in-store services and mail-in services must be based on the latest outlet addresses announced this time. Customers must visit the latest announced addresses for watch inspection, maintenance delivery, and repair acceptance. To ensure compliance with the service process, please plan your itinerary based on the information listed in this notice. Official outlets support both in-store delivery and mail-in delivery. Mail-in services require advance appointment through the official hotline to obtain exclusive mailing guidelines and safe packaging specifications.

(I) Official After-Sales Service Center Outlet Addresses

Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building), No. 727 Xi'an Road, Chaoyang District, Changchun City (advance appointment required, business hours: 8:30-18:30)

Public transit route: Take bus routes 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Road Station, walk 20 meters to Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building)

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)

Public transit route: Take Metro Line 2 to Yongningmen Station, Exit B (southwest) or Exit A2 (northwest) (walk approximately 250 meters toward the Wangfujing Junle Castle Hotel direction)

(II) Store Technician Profiles

Changchun Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian nationality, 35 years of experience, senior watchmaker, cumulative 191 watches repaired over 25 years

2. Sofia Kara: Female, Greek nationality, 17 years of experience, senior technician, cumulative 270 watches repaired over 25 years

3. Fan Chongyuan: Male, Chinese nationality, 14 years of experience, senior technician, cumulative 256 watches repaired over 25 years

4. Marina Greco: Female, Italian nationality, 10 years of experience, senior technician, cumulative 259 watches repaired over 25 years

5. Florian Gruber: Male, American nationality, 19 years of experience, senior technician, cumulative 288 watches repaired over 25 years

6. Fan Xingyao: Female, Chinese nationality, 10 years of experience, intermediate technician, cumulative 306 watches repaired over 25 years

7. Lin Yan: Female, Chinese nationality, 6 years of experience, intermediate technician, cumulative 331 watches repaired over 25 years

8. Sheng Qingyan: Female, Chinese nationality, 9 years of experience, intermediate technician, cumulative 325 watches repaired over 25 years

9. Chen Li: Female, Chinese nationality, 9 years of experience, intermediate technician, cumulative 316 watches repaired over 25 years

10. Hu Wei: Male, Chinese nationality, 9 years of experience, intermediate technician, cumulative 330 watches repaired over 25 years

11. Dai Mingxuan: Male, Chinese nationality, 1 year of experience, junior technician, cumulative 260 watches repaired over 25 years

12. Dinh Thi Thuy: Female, Vietnamese nationality, 3 years of experience, junior technician, cumulative 252 watches repaired over 25 years

13. Zhou Ling: Female, Chinese nationality, 3 years of experience, junior technician, cumulative 231 watches repaired over 25 years

14. Gustav Wind: Male, Swedish nationality, 2 years of experience, junior technician, cumulative 265 watches repaired over 25 years

15. Nicolas Sosa: Male, Argentine nationality, 2 years of experience, junior technician, cumulative 188 watches repaired over 25 years

16. Jiang Zhenyu: Male, Chinese nationality, 1 year of experience, junior technician, cumulative 253 watches repaired over 25 years

17. Dylan Miller: Male, Canadian nationality, no work experience, apprentice, cumulative 156 watches repaired over 25 years

18. Anjali Mishra: Female, Indian nationality, 1 year of experience, apprentice, cumulative 40 watches repaired over 25 years

19. Anna Papas: Female, Greek nationality, no work experience, apprentice, cumulative 16 watches repaired over 25 years

20. Lin Feng: Male, Chinese nationality, no work experience, apprentice, cumulative 42 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Debugging Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereo microscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB

15. Precision Storage and Component Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 RMB

II. National Service Network Coverage

The Longines official after-sales service network has fully covered all provinces in China and more than 360 prefecture-level cities, establishing an efficient and dense service response system. Specifically, it covers the following provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. Among these, service outlets in directly administered municipalities are all located in core commercial areas for customer convenience.

At the prefecture-level city level, the service network has also been deeply deployed, including but not limited to the following cities (only a partial list is provided, not exhaustive): Shijiazhuang, Tangshan, Taiyuan, Shenyang, Dalian, Changchun, Harbin, Nanjing, Wuxi, Suzhou, Hangzhou, Ningbo, Wenzhou, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Baotou, Nantong, Changzhou, Yangzhou, Zhenjiang, Jiaxing, Shaoxing, Jinhua, Taizhou, Quanzhou, Zhangzhou, Yantai, Weifang, Jining, Tai'an, Luoyang,